1. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days from the date of successful order confirmation. Business days exclude Sundays and public holidays.

During sales, festive periods, new product launches, promotional events, or periods of unusually high order volumes, processing and dispatch may take longer than usual.

Once an order has been dispatched, shipment and tracking information will be shared on the registered mobile number and/or email address provided while placing the order.

2. Delivery Timelines

Once dispatched, orders are typically delivered within 3–7 business days, depending on the delivery location and serviceability of our logistics partners.

Delivery to remote locations or certain PIN codes may require additional time.

The delivery date displayed at checkout, on the order confirmation page, or through the tracking link is an estimated delivery date and may vary due to circumstances beyond our reasonable control.

These may include weather conditions, natural events, local restrictions, strikes, logistical disruptions, high shipment volumes, regulatory requirements, or other unforeseen circumstances.

3. Serviceable Locations

KIMIRICA currently ships orders to serviceable PIN codes across India.

Serviceability is determined based on the delivery PIN code and availability of our logistics partners in that location. Customers can confirm serviceability by entering their delivery address and PIN code during checkout.

Certain PIN codes or locations may temporarily or permanently be unavailable for delivery due to operational or logistics limitations.

KIMIRICA currently does not offer international shipping through www.kimirica.shop, unless specifically stated otherwise.

4. Shipping Charges

Applicable shipping charges, if any, are calculated based on the order value, delivery location, shipping method, and/or ongoing promotional offers.

The final shipping charge applicable to an order will be clearly displayed at checkout before payment or order confirmation.

KIMIRICA may offer complimentary shipping above specified order values or as part of promotional campaigns from time to time. Such offers will be subject to the terms communicated with the respective promotion.

Cash on Delivery (COD) or other convenience charges, where applicable, will also be displayed at checkout before the order is placed.

5. Order Tracking

Once an order has been dispatched, tracking details will be shared through the registered email address and/or mobile number.

Customers can use the tracking link provided to view the latest shipment status. Tracking information may take some time to update after the shipment has been handed over to our logistics partner.

6. Delivery Attempts & Failed Delivery

Our logistics partners may make multiple attempts to deliver an order to the shipping address provided by the customer.

Customers are requested to ensure that:

• The shipping address and PIN code provided are complete and accurate.
• The registered mobile number remains reachable during the delivery period.
• Someone is available to accept the shipment at the delivery address.

A delivery may be unsuccessful due to an incorrect or incomplete address, customer unavailability, inability to contact the customer, refusal to accept the shipment, access restrictions at the delivery location, or other circumstances preventing successful delivery.

If the shipment cannot be successfully delivered after the delivery attempts made by our logistics partner, the shipment may be marked for Return to Origin (RTO).

7. Return to Origin (RTO)

Return to Origin (RTO) refers to a shipment that could not be successfully delivered and is therefore returned by the logistics partner to KIMIRICA.

An order may become RTO due to:

• Multiple unsuccessful delivery attempts
• Incorrect or incomplete shipping address
• Incorrect PIN code
• Customer being unavailable at the delivery location
• Customer being unreachable on the registered contact number
• Refusal to accept the shipment
• Delivery restrictions or serviceability issues
• Other operational or logistics-related reasons

Once an RTO shipment reaches our fulfilment centre, the shipment will undergo verification and quality checks.

For prepaid RTO orders, an eligible refund will be initiated within 5–7 business days after the returned shipment has been received and verified at our fulfilment centre.

If a customer wishes to have an RTO order shipped again, they may contact KIMIRICA Customer Experience. Re-shipping will be subject to product availability, serviceability, and applicable shipping terms or charges.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact information while placing an order.

If an address correction is required, customers should contact KIMIRICA Customer Experience at the earliest possible opportunity.

We will make reasonable efforts to accommodate address modifications if the order has not yet been processed or dispatched. Once an order has been dispatched, changing the delivery address may not be possible.

KIMIRICA shall not be responsible for delivery delays or failed deliveries arising from incorrect or incomplete information provided by the customer.

9. Damaged, Opened or Tampered Packages

If a package appears visibly damaged, opened, or tampered with at the time of delivery, customers are advised not to accept the shipment and to contact KIMIRICA Customer Experience.

If any damage, leakage, missing product, or incorrect product is discovered after opening the shipment, customers should contact our Customer Experience team with their order details and relevant photographs/videos to enable us to investigate the issue.

Any replacement, return, or refund in such cases will be subject to verification and the applicable KIMIRICA return/refund terms.

10. Partial or Multiple Shipments

Depending on product availability, fulfilment location, or operational requirements, products within the same order may occasionally be dispatched separately.

Customers may therefore receive an order in multiple shipments. Where applicable, separate tracking information will be provided for each shipment.

There will be no additional shipping charge solely because KIMIRICA chooses to fulfil an order through multiple shipments.

11. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes. COD availability will be displayed at checkout based on the customer's delivery location and order eligibility.

KIMIRICA reserves the right to restrict or disable COD for specific locations, products, order values, customers, or orders based on operational requirements, previous delivery history, or logistics partner availability.

Any applicable COD charge will be displayed at checkout before the order is confirmed.

12. Order Cancellation

Customers wishing to cancel an order should contact KIMIRICA Customer Experience at the earliest possible opportunity.

We will make reasonable efforts to accommodate the cancellation request if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible and the applicable return, refund, or RTO terms will apply.

13. Refund Timelines

For refunds approved under the applicable KIMIRICA policies, the refund will generally be initiated to the original mode of payment within 5–7 business days of approval.

For prepaid orders returned to KIMIRICA as RTO, the refund timeline will commence after the returned shipment has been received and successfully verified at our fulfilment centre.

Once a refund has been initiated by KIMIRICA, it may take an additional 5–10 business days for the amount to reflect in the customer's account, depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

For eligible COD refunds, customers may be requested to provide appropriate bank account or UPI details. The refund will be initiated within 5–7 business days after the required information has been received and verified.

Shipping charges, COD charges, and other convenience charges, where applicable, may be non-refundable unless the refund arises due to an error attributable to KIMIRICA, including delivery of an incorrect, damaged, or defective product.

14. Shipping Delays & Force Majeure

While KIMIRICA and its logistics partners endeavour to deliver orders within the estimated timelines, delivery may be affected by circumstances beyond our reasonable control.

These may include natural disasters, extreme weather, strikes, government restrictions, regulatory actions, transport disruptions, local disturbances, network disruptions, logistics partner delays, or other force majeure events.

In such circumstances, delivery timelines may be extended. KIMIRICA will make reasonable efforts to facilitate delivery at the earliest possible opportunity.

15. Customer Support

For questions relating to order dispatch, shipping, tracking, failed delivery, RTO, or refunds, customers may contact the KIMIRICA Customer Experience Team through the customer support channels provided on www.kimirica.shop.

Please keep your Order Number and registered contact details available when contacting us to help our team assist you efficiently.