RETURN & REFUND POLICY

Returns & Replacements

Our customer service team will be happy to assist you with eligible returns or replacements. If you have received a damaged product or believe there is another genuine issue with your order, please follow the guidelines below.

1. We only accept returns or replacements for products purchased through https://www.kimirica.shop/, in case of damage during shipping or any other genuine concern. The final decision regarding the return or replacement will be taken by us after verification of the product and the concern raised.

2. Please contact our customer service team within 7 days of delivery of your order to report any issue.

3. Products that have been used are not eligible for return, replacement, or refund, as used products cannot be resold.

4. Once the returned product has been received and verified by us, the applicable refund will be processed within 7 business days.

Shipping

We offer free shipping on orders above a minimum order value of INR 699. For orders below INR 699, an additional shipping charge of INR 99 will be applied at checkout.

Once your order has been placed, your package will typically reach your doorstep within 3–5 business days. Shipping charges displayed at checkout will be considered final.

Cash on Delivery

We offer Cash on Delivery on eligible orders up to INR 5,000. Orders above INR 5,000 will require prepaid payment.

A flat COD handling fee of INR 49, in addition to any applicable shipping charges, will be applied at checkout. All COD charges and details will be clearly displayed at checkout.

For COD orders, our customer service team may contact you on your registered mobile number to confirm the order before it is processed. If we are unable to reach you, we may contact you via email for further confirmation.

If we are unable to get in touch with you for 8 days from the date of your order, the order will be automatically cancelled.

Cancellations

You can cancel your order at any time before it is shipped by contacting our customer service team.

If the cancellation is made before the order is shipped, we will process a full refund to your original payment method.

Please allow 8–9 business days for the refunded amount to reflect in your account.

Refunds

For eligible returns or replacements, refunds will only be processed after the returned product has been received and verified by us.

Refunds are applicable only in cases of product damage during shipping or another genuine concern accepted by us. Products that have been used are not eligible for a refund.

Once your returned product has been verified, the applicable refund will be processed within 7 business days.

Contact Us

If you have any questions or concerns regarding your order, return, replacement, cancellation, or refund, please contact our customer service team.

Phone: +91 9111744744,  Email: info@kimirica.shop